TEMPORARY TERM CHANGES DUE TO THE COVID-19 PANDEMIC (VALID 3/31/2020 UNTIL FURTHER NOTICE, LIKELY THROUGH 2021)
We are pleased to announce that until we return to our standard policy you may now book properties with only a 13% non-refundable booking fee at risk. As of April 6, 2021, the remainder of your rental package will now be due in full 30 days prior to the start date of your reservation at which point your reservation is non-refundable.
Due to Covid-19 and our new linen practices, all linens and throw blankets and rugs have been removed from homes. Guests will need to bring all bedding, kitchen, and bathroom linens as they see fit. This will remain in effect until further notice. Please refer to our homepage for more information. An initial supply of basic household products such as trash bags, paper towels, toilet paper, dish soap, laundry detergent, (if applies) and bar soap will be provided. Only basic soaps are provided, so please bring your own toiletries. Homes are cleaned and inspected after check-out only.
RATES AND FEES
By completing this Rental Agreement, you are agreeing to all charges (including taxes and fees) outlined in the Reservation Invoice sent by Cascade Vacation Rentals, LLC upon booking. If you add additional people, days, or pets with prior approval to your reservation, additional charges may apply.
Additional guests can be added up to the maximum occupancy for the home found in the Reservation Invoice. Children age 2 and up count as occupants/guests. The definition of “occupant” is set by the Minnesota Department of Health and not by our business.
RESERVATION / PAYMENT POLICY
A reservation hold payment of 50% of your reservation (before taxes and fees) is due within 4 business days of booking. If we do not receive these monies within 4 business days of booking, your reservation is subject to cancellation.
Reservations will not be considered confirmed until Cascade Vacation Rentals has received the reservation hold payment and signed rental agreement. Once the reservation hold payment is received, whether or not the rental agreement has been completed, the regular cancellation policy applies.
The balance of your payment is due no less than 30 days before arrival. 30 days prior to your arrival Cascade Vacation Rentals will automatically charge the balance due to the credit card on file that was used for your reservation hold payment. If we do not receive the balance by the 30 days prior to arrival deadline, your reservation is subject to cancellation. If your reservation is booked within 30 days before arrival, the full balance will be due upon booking. The balance for a stay 21 days or longer will be due 60 days prior to the arrival date.
If you prefer to have the balance due charged to a different card, you must call us prior to your balance due date at 877-415-8974 to make alternative arrangements. If a request to use an alternate credit card is made after your balance due date and we have charged the credit card on file, a 10% fee will be added to your balance due to cover reprocessing fees.
If you remove pets from your reservation within the 30 days before arrival, thereby removing the pet fee, we will provide a refund for this fee upon request. A processing fee of 10% of refund, will be deducted from the refund.
CANCELLATION / TRANSFER POLICY (for stays 20 days or less)
Cancellations must be made via phone. Email or webchat cancellations will not be accepted.
Cancellations due to weather will receive no refunds or rebates
Transfers between properties within 30 days of your arrival date are considered a cancellation, but property transfers more than 30 days out can be processed for a $25 fee.
If you need to cancel your reservation for any reason, notify us as soon as possible. If you notify our office of cancellation more than 30 days prior to scheduled arrival, all monies, less 13% of the total nightly rental rate (standard cancellation fee), will be returned by check or credit card.
If you cancel your reservation within 30 days of your scheduled arrival, we will make every effort to re-rent the property. If the property is re-rented for the same period of time, you will receive a refund of monies recouped, minus the standard cancellation fees. If only part of your reservation is re-rented, we will refund monies for each night booked – minus the standard cancellation fees. No refunds will be given if the property is not able to be re-booked.
If you have CSA travel insurance on the reservation that you need to cancel, please still notify our office. You are responsible for submitting any applicable claims to CSA Travel Protection. Cascade Vacation Rentals is not involved in the claims process. Please contact CSA Travel Protection for any claims or coverage questions.
In cases where a rental agreement is not completed and returned within the 10 days, the reservation is subject to cancellation. If a rental agreement has not been received or the guest has decided to cancel their reservation, the regular cancellation policy applies (see above).
For stays 21 days or longer, the cancellation time frame is 60 days before arrival.
EARLY CHECK-IN / LATE DEPARTURE
Due to the location of our homes, early check-in and late departures cannot be arranged between June 1st and October 31st. We may be able to arrange for early check-in / late departure between November 1st and May 31st, but it may not always be possible. Guests may request an early check-in no more than 48 hours in advance of arrival. Late departures can only be requested 24 hours in advance of your scheduled departure. If approved, we offer check-in 2 hours early and check-out 2 hours late for $50 plus tax. If you would like an even earlier check-in time the fee will be equal to half the nightly rate of the property plus tax. Guests who enter a home before check-in, or leave after check-out, without permission, will be charged $150. Charges will be made to the card used to make the final payment.
KEYS / CHECK-IN
All of our homes are now direct check-in. Please review the check-in instructions for the property you have rented. All check-in directions will be in a separate confirmation email that you will receive 7 days prior to your stay. There is a $25 charge for lost guest keys removed from homes (where applicable).
A lockout consists of when a guest locks themselves out of a property and needs assistance from our staff to re-enter. A minimum $40 fee will be charged for all lockouts outside of business hours.
Every effort is made to keep each property and its equipment in good working order, but just like with your own home, failures do occur. Please notify our rental agents of any maintenance problems or difficulty you experience during your stay as soon as possible so repairs can be scheduled. Non-emergency maintenance issues can be reported to the office during business hours. For emergency after-hour requests you may reach staff on the emergency phone 218-264-0507.
Please remember NO REFUNDS will be given for mechanical failures. However, if there are failures to necessary systems (such as water, hot water, heat, or septic system) that cannot be resolved in a timely manner, we will make every effort to provide alternative accommodations or compensation. We appreciate your understanding.
All homes, with the exception of Sandy Beach and Portage House will be supplied with bed, bath, and kitchen linens. An initial supply of basic household products such as trash bags, paper towels, toilet paper, dish soap, laundry detergent, (if applies) and bar soap will be provided. Only basic soaps are provided, so please bring your own toiletries. Homes are cleaned and inspected after check-out only.
Our homes are not generally equipped with irons, ironing boards, or hair dryers. Please bring your own, if needed.
FIRES, CAMPFIRES, AND GRILLS
Many of our homes have grills. You will need to provide your own charcoal and lighter fluid for charcoal grills. Fuel will be provided for gas grills. Never place charcoal grills on decks or touching any structures. For homes with wood fireplaces, please build safe and reasonably sized fires. Damage caused by careless fires will be guests’ responsibility.
In most areas, small fires on the beach are permitted. Please use designated fire pit only or create a 3’x3’ fire pit on the beach. Do not use indoor fireplace wood for campfires. Please make note of seasonal fire bans and follow any restrictions. Fully extinguish fire and use at your own risk! The Game Warden and Sheriff’s Office will issue a $150 ticket for fires left unattended or that are not completely extinguished. If a wildfire starts or structures are damaged as a result of your fire, you are also responsible for any fire suppre